Return & Refund Policy

Last updated: May 8, 2025

At The Grip USA, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we offer a straightforward return and refund policy for qualifying orders.

🇺🇸 U.S. Return Policy

• Returns are accepted within 14 days of the delivery date.
• Items must be returned in their original, unused condition with no signs of installation, wear, or modification.
• We provide a prepaid return label at no cost to the customer.
• No restocking fees will be applied.
• Refunds are issued to the original payment method within 7 days of receiving the returned item.

International Orders

At this time, we do not accept returns from outside the United States.

Non-Returnable Items

The following items are non-refundable and non-returnable:

• Any customized or personalized items — including engraved grips or custom slide work.
• Items returned in used, damaged, or altered condition.

Damaged or Incorrect Orders

If your item arrives damaged or incorrect, please contact us within 3 days of delivery with a photo or video as proof. We will gladly arrange for a replacement or full refund.

Contact

To initiate a return or report an issue, please email us at info@thegrip.us with your order number and reason for return. We’ll respond promptly with instructions and a return label if applicable.